Warranty Policy

The CareXact SOS Pendants are warrantied for one (1) year from the date of purchase when used under normal conditions, appropriately cared for and maintained.

At the discretion of CareXact, repair or replacement may include new and/or refurbished parts up to the value of the unit being repaired or replaced.

The warranty does not apply if there is:

1. evidence of water infiltration;

2. damage to the recharge insertion point;

3. power, electrical or voltage surge;

4. damage caused by accident, excessive heat, abuse, misuse, flood, fire, lightning, or earthquake.

Do not return your CareXact SOS Pendant by post until you first email us to ascertain what the problem may be and we confirm that returning the unit is necessary. Australian Consumer Law may imply warranties or conditions or impose obligations upon CareXact that cannot be excluded, restricted or modified.

This must be read subject to these statutory provisions. Under these provisions your rights as a consumer include statutory guarantees that goods supplied to you will be of acceptable quality and will be fit for any notified purpose.

To the extent that the applicable law does not permit the disclaimer of warranties, the product is warranted only to the minimum amount legally required.

– Warranty Last Updated 19 March 2021